Last updated September 2023
INITIAL MECHANICAL ASSESSMENT
Before listing your vehicle, GoCamp recommends that you get a mechanical assessment so you can be assured your vehicle is in good working condition. For a thorough review, ask your mechanic for a “pre-purchase inspection.”
Notice for Maryland Owners: The following apply to Maryland residents and/or rentals that begin in the State of Maryland:
- You must provide us with evidence of the vehicle’s age.
- You must provide us with the date of the last state inspection, or if the date is unknown, the general time period of the last state inspection.
- Disclose the last state inspection date (or the general time period of the last state inspection if the exact date is unknown) in the vehicle’s listing.
- You may not list a vehicle that is older than 10 years, unless: (1) you provide a valid state inspection certificate for the vehicle no earlier than 90 days before making the vehicle available; and (2) you obtain another state inspection certificate at least once every 10,000 miles have been added to the vehicle’s odometer following the previous state inspection certificate.
The mechanical assessment you may opt to do before listing is simply a measure of mechanical soundness at a specific point in time. You should also plan on having your vehicle inspected and/or serviced every 90 days. You should routinely check the health of your auxiliary battery and regularly change or top off fluids like oil, coolant, etc. You should also actively monitor your tires for air pressure and wear. Check your brakes, your electrical systems and your propane tanks, if relevant. How often? Before each rental is not too frequent; every 90 days is recommended.
VEHICLE SAFETY RECALLS
You may not list a vehicle with GoCamp if you have a received a safety recall notice until the repair has been made. If you receive a safety recall notice after you have listed your Vehicle, you must remove the Vehicle from availability as soon as practicable until the repair has been made. If you receive a safety recall notice while the Vehicle is in use by a Renter, you must notify GoCamp as soon as practicable (generally within 48 hours after receiving the notice) so that GoCamp can notify the Renter, and you can address the safety recall.
You provide GoCamp with information such as your VIN, mileage, value, location, size, features, availability, pricing, and add-ons offered. Renters will be able to rely on the information in your listing when booking and using your camper van. You agree that the information you provide is truthful and accurate, and that you will update the listing as soon as possible to reflect any changes (such as to remove references to any features that have been damaged, removed or substituted).
All GoCamp Vehicles are marketed as “road trip ready.” You agree to provide eating, cooking, camping and sleeping supplies for your renters. GoCamp will provide you with a sample list of recommended items that should be included in your camper van. You do not need to provide brand new, top of the line gear. You should, however, aim to delight your renters with supplies that go well beyond the basics. Additionally, you are asked to create and maintain a Supply List in your van’s specific Road Trip Ready Guide, provided digitally to your renters.
Your vehicle must include the following safety features: a hide-a-key, seat belts for all passengers, fire extinguisher, first aid kit, pop top safety locking struts, flares, jumper cables or battery box, spare tire and tools to change the tire, smoke alarm, and carbon monoxide alarm (if a full camper).
You must provide a detailed driver’s manual that includes information on how to operate your vehicle. This will be included in a digital guidebook called the Road Trip Ready Guide. Your vehicle specific guide is provided to each renter digitally, and includes GoCamp’s policies, what to do in case of a breakdown, etc. All driver’s manuals must be approved and on file with GoCamp before any rentals take place.
AMERICANS WITH DISABILITY ACT (ADA)
Owners must comply with all laws, including the federal Americans with Disability Act (ADA). Among other things, the ADA requires that service animals are harnessed, leashed or tethered, unless the use of these devices interfere with the service animal’s work, or the individual’s disability prevents using these devices. In such cases, the individual must maintain control of the animal through voice, signal, or other effective controls. Pet fees for service animals may not be charged; however, the Owner may collect fees for any extra cleaning or vehicle damage caused by the service animal.
You get a professionally managed listing on the GoCamp website with more favorable payout terms. GoCamp PRO automatically includes your listing on Instant Book and we rely on you to keep your calendar updated.
GoCamp receives a 20% commission on the total booking, including the base nightly rate, mileage fees, cleaning fees and add-ons like pet fees, bike racks, and more.
You get a professionally managed listing on the GoCamp website. Calendars on other listings you have will not sync with your GoCamp calendar and we rely on you to keep your calendar updated. Instant Book is not available with the FLEX option.
GoCamp receives 25% commission on the total booking, including the base nightly rate, mileage fees, cleaning fees and add-ons like pet fees, bike racks, and more.
If you have a large fleet, please contact our team for custom pricing and details.
GoCamp serves as the primary point of contact with renters during the reservation and booking process. You are the primary point of contact for the renter throughout the rental period. You agree to meet and greet the renter in order to provide a thorough orientation to your van. In the event of a roadside issue or incident, you are the primary point of contact for the renter and will work with the renter until the issue has been resolved.
CONTRACTS AND PAPERWORK
Renters will sign a standard rental agreement, provided by GoCamp. You will execute a Departure Agreement and Return Agreement with your renters that includes pre and post-trip photos and vehicle inspection. Upon return of the vehicle you are responsible for properly documenting mileage and minor damage, if any. You should keep records of all duly executed contracts.
PAYMENT TO OWNERS
Payments are processed following the return of the vehicle to you, and will be paid to the bank account that you provide to us at registration. Prior to payment, you must submit mileage totals and post-rental trip inspection results to GoCamp. Please note, GoCamp may not be able to reimburse you for minor damage if paperwork isn’t executed properly (see above).
From time to time, GoCamp will run a sitewide discount to encourage bookings, generally in the range of 10–20% off the base rental rate. Additionally, GoCamp may also extend a discount to repeat renters and/or those that rent for greater than ten days, typically 15%. In both cases, the discount will reduce the base rental rate, and thus affect both your payout and GoCamp’s commission.
You must ensure that each vehicle is clean on the interior and exterior and is in a safe and roadworthy condition at the time of pick up. You also must take photos of the exterior and interior of the vehicle within 24 hours before departure, or the Protection Plan will not apply. In addition, when the renter picks up the Vehicle, you should provide a detailed orientation to the Vehicle. Plan on about an hour to finalize
FUEL AND PROPANE
You are responsible for making sure the fuel and propane tanks (if relevant) are full when the renter picks up the vehicle.
OIL AND COOLANT
Your vehicle must have extra oil and coolant so that renters can top off levels as needed during their rental.
All owners agree to abide by GoCamp’s cancellation policy for renters, which is as follows:
Renter cancellation within 48 hours of booking: The renter will receive a full refund.
Renter cancellation at least 30 days prior to departure: The renter will receive full refund including tax, minus the service fee.
Renter cancellation between 14-30 days prior to departure: The renter will receive a refund for 50% of the booking total and 100% of insurance and roadside assistance including tax, minus the service fee.
Renter cancellation less than 14 days prior to departure: The renter is unable to receive a refund, and can reschedule with the same van for no fee (van owner’s approval is required).
As an owner, you have the right to cancel any reservations made on your behalf. We ask that if you need to cancel a reservation, you let GoCamp know at your earliest possible convenience. Please note, consistent cancellations on your part may result in removal from the website (see Removal from GoCamp’s Website below).
You must promptly address and pay for any mechanical failures that take place during a rental. If it is determined that the mechanical failure is the result of negligence on the part of the renter, the renter will be charged for all costs associated with the repair. If it is deemed a ‘no fault’ mechanical failure, something the renter is not responsible for, you will pay for any costs related to repair and recovery of the vehicle and reimburse the daily rental fee for every day the vehicle is unusable by the renter.
The renter is responsible for any minor damage that might occur during the rental (dings to the windshield, minor dents and scratches, flat tires, etc.).
MAJOR DAMAGE OR COLLISIONS
The renter is responsible for covering the costs of any major damage due to accidents, collisions, theft, or other non-mechanical issues that might arise. Major damage is typically covered by GoCamp’s insurance policy. All renters are required to purchase an insurance policy that includes comp and collision, as well as liability coverage. GoCamp’s policy has a $2,500 deductible that is the renter’s responsibility.
REMOVAL FROM GOCAMP’S WEBSITE
GoCamp reserves the right to remove your listing from our website if we believe you have failed to abide by these Policies or the GoCamp Terms. Other factors that may influence a decision to remove your listing include: repeat negative reviews, failure to keep us informed about your vehicle’s availability, repeat or consistent cancellations on your part due to scheduling conflicts and/or mechanical failures, changes in GoCamp’s supply needs, and any other factor at GoCamp’s discretion.
MEMBER OF THE OWNER COMMUNITY
You are joining other owners who are making their vehicles available on GoCamp. We’ll have much to learn from each other and we’ll be able to help each other out occasionally. You will also be expected to participate in occasional owner meetings such as an initial orientation and/or semi-regular feedback meetings. GoCamp will rely on you to share your experiences and help us improve our service over time.