Last updated September 2024
Many RV owners want to make money when their RVs are not being personally utilized. Luckily, we’re happy to help get your four-wheeled friend out of the driveway, so you can earn a little extra income. In return, we ask that you abide by the following Policies for Owners. Please also ensure you have read and understand the GoCamp Terms of Use, as it also applies.
INITIAL MECHANICAL ASSESSMENT
Before listing your vehicle, GoCamp recommends that you get a mechanical assessment so you can be assured your vehicle is in good working condition. For a thorough review, ask your mechanic for a “pre-purchase inspection.”
Notice for Maryland Owners: The following apply to Maryland residents and/or rentals that begin in the State of Maryland:
- You must provide us with evidence of the vehicle’s age.
- You must provide us with the date of the last state inspection, or if the date is unknown, the general time period of the last state inspection.
- Disclose the last state inspection date (or the general time period of the last state inspection if the exact date is unknown) in the vehicle’s listing.
- You may not list a vehicle that is older than 10 years, unless: (1) you provide a valid state inspection certificate for the vehicle no earlier than 90 days before making the vehicle available; and (2) you obtain another state inspection certificate at least once every 10,000 miles have been added to the vehicle’s odometer following the previous state inspection certificate.
ONGOING MAINTENANCE
The mechanical assessment you may opt to do before listing is simply a measure of mechanical soundness at a specific point in time. You should also plan on having your vehicle inspected and/or serviced every 90 days. You should routinely check the health of your auxiliary battery and regularly change or top off fluids like oil, coolant, etc. You should also actively monitor your tires for air pressure and wear. Check your brakes, your electrical systems and your propane tanks, if relevant. How often? Before each rental is not too frequent; every 90 days is recommended.
VEHICLE SAFETY RECALLS
You may not list a vehicle with GoCamp if you have a received a safety recall notice until the repair has been made. If you receive a safety recall notice after you have listed your Vehicle, you must remove the Vehicle from availability as soon as practicable until the repair has been made. If you receive a safety recall notice while the Vehicle is in use by a Renter, you must notify GoCamp as soon as practicable (generally within 48 hours after receiving the notice) so that GoCamp can notify the Renter, and you can address the safety recall.
LISTING
You provide GoCamp with information such as your VIN, mileage, value, location, size, features, availability, pricing, and add-ons offered. Renters will be able to rely on the information in your listing when booking and using your camper van. You agree that the information you provide is truthful and accurate. Van owners are required to promptly notify GoCamp of any updates regarding their vehicles, including safety modifications, features and functions, and any other changes that pertain to and are reflected in the van’s listing.
OUTFITTING
All GoCamp Vehicles are marketed as “road trip ready.” You agree to provide eating, cooking, camping and sleeping supplies for your renters. GoCamp will provide you with a sample list of recommended items that should be included in your camper van. You do not need to provide brand new, top of the line gear. You should, however, aim to delight your renters with supplies that go well beyond the basics. Additionally, you are asked to create and maintain a Supply List in your van’s specific Road Trip Ready Guide, provided digitally to your renters.
SAFETY FEATURES
Your vehicle must include the following safety features: a hide-a-key, seat belts for all passengers, fire extinguisher, first aid kit, pop top safety locking struts, flares, jumper cables or battery box, spare tire and tools to change the tire, smoke alarm, and carbon monoxide alarm (if a full camper).
DRIVER’S MANUAL
You must provide a detailed driver’s manual that includes information on how to operate your vehicle. This will be included in a digital guidebook called the Road Trip Ready Guide. Your vehicle specific guide is provided to each renter digitally, and includes GoCamp’s policies, what to do in case of a breakdown, etc. All driver’s manuals must be approved and on file with GoCamp before any rentals take place.
AMERICANS WITH DISABILITY ACT (ADA)
Owners must comply with all laws, including the federal Americans with Disability Act (ADA). Among other things, the ADA requires that service animals are harnessed, leashed or tethered, unless the use of these devices interfere with the service animal’s work, or the individual’s disability prevents using these devices. In such cases, the individual must maintain control of the animal through voice, signal, or other effective controls. Pet fees for service animals may not be charged; however, the Owner may collect fees for any extra cleaning or vehicle damage caused by the service animal.
FEES
You can choose one of GoCamp’s two owner programs, based on your rental goals and booking preferences. Your enrollment in either program will be based on your Instant Book status.
GoCamp PRO
You get a professionally managed listing on the GoCamp website with more favorable payout terms. Vans on Instant Book will automatically be enrolled in the PRO program.
GoCamp receives a 20% commission on the total booking, including the base nightly rate, mileage fees, cleaning fees and add-ons like pet fees, bike racks, and more.
GoCamp FLEX
Great for owners who want to fill gaps in their booking calendars. Vans that require renters to submit a booking request (aka: not on instant book) will automatically be enrolled in the FLEX program.
GoCamp receives 25% commission on the total booking, including the base nightly rate, mileage fees, cleaning fees and add-ons like pet fees, bike racks, and more.
Note that in either program, we rely on you to keep your calendar updated. (See Owner Cancellation below).
If you have a large fleet, please contact our team for custom pricing and details.
CUSTOMER INTERACTION
GoCamp serves as the primary point of contact with renters during the reservation and booking process. You are the primary point of contact for the renter throughout the rental period. You agree to meet and greet the renter in order to provide a thorough orientation to your van. In the event of a roadside issue or incident, you are the primary point of contact for the renter and will work with the renter until the issue has been resolved.
CONTRACTS AND PAPERWORK
Renters will sign a standard rental agreement, provided by GoCamp. You will execute a Departure Agreement and Return Agreement with your renters that includes pre and post-trip photos and vehicle inspection. Upon return of the vehicle you are responsible for properly documenting mileage and minor damage, if any. You should keep records of all duly executed contracts.
PAYMENT TO OWNERS
Payments are processed following the return of the vehicle to you, and will be paid to the bank account that you provide to us at registration. Prior to payment, you must submit mileage totals and post-rental trip inspection results to GoCamp. Please note, GoCamp may not be able to reimburse you for minor damage if paperwork isn’t executed properly (see above).
GOCAMP PROMOTIONS
From time to time, GoCamp will run a sitewide discount to encourage bookings, generally in the range of 10–20% off the base rental rate. Additionally, GoCamp may also extend a discount to repeat renters and/or those that rent for longer trips. In both cases, the discount will reduce the base rental rate, and thus affect both your payout and GoCamp’s commission.
VEHICLE DEPARTURE
You must ensure that each vehicle is clean on the interior and exterior and is in a safe and roadworthy condition at the time of pick up. You also must take photos of the exterior and interior of the vehicle within 24 hours before departure, or the Protection Plan will not apply. In addition, when the renter picks up the Vehicle, you should provide a detailed orientation to the Vehicle. Plan on about an hour to finalize.
VEHICLE DROP-OFF AND LATE FEES
The rental period is considered 24 hours. If a renter picks up the van at 10 am, they are expected to return it by 10 am on the return day. Half-day fees include 12 hours, based on the 24-hour rental period. If a renter does not purchase a half-day and returns the van 1-12 hours late, a half-day fee (half of the nightly rate, plus fees and taxes) will be charged.
If a renter returns the van over 12 hours late, a full day (nightly rate plus fees and taxes) will be charged. Renters are permitted to add a half day at any time during their trip, whether it be at the time of booking or during their trip, prior to the return date.
If a renter returns the van 1-12 hours late without notifying the owner or paying the half-day fee prior to return, the owner may choose to impose a $100 inconvenience fee in addition to the half-day fee for late returns without notice. Owners should report such fees on their return forms to GoCamp.
FUEL AND PROPANE
You are responsible for making sure the fuel and propane tanks (if relevant) are full when the renter picks up the vehicle.
OIL AND COOLANT
Your vehicle must have extra oil and coolant so that renters can top off levels as needed during their rental.
CANCELLATIONS
RENTER CANCELLATIONS
All owners agree to abide by GoCamp’s cancellation policy for renters, which is as follows:
Cancel at least 30 days before check-in, you will receive a 100% refund. Cancel between 14 and 30 days before check-in, you will receive a 50% refund. Cancel less than 14 days before check-in, you will not receive a refund.
There are no refunds for shortened trips if for some reason (e.g. weather, change in schedule) you return the vehicle early. If we cancel the reservation you will receive a full refund.
OWNER CANCELLATIONS
Cancellations by van owners are and should continue to be extremely rare. When cancellations occur, they are typically for reasons well beyond an owner’s control. Regardless, cancellations on confirmed reservations disrupt travel plans and undermine renter confidence in GoCamp’s services. For this reason, GoCamp may, in its sole discretion, impose fees when a confirmed booking is canceled. Please keep your van’s calendar up to date so you can confidently accept reservations. If you need to cancel a reservation, let GoCamp know at your earliest possible convenience.
Owner cancellation fees:
- If the reservation is canceled within 48 hours of receiving a booking confirmation, there is no fee
- If the reservation is canceled more than 14 days before departure, the fee is 20% of the reservation amount
- If the reservation is canceled within 14 days before departure, the fee is 50% of the reservation amount
When calculating cancellation fees, the reservation amount includes the base rate, cleaning fee, pet fees, add-ons, and any other charges typically paid out to you as an owner. This excludes taxes, insurance, roadside assistance, and service fees. Cancellation fees are typically debited from the bank account the owner has provided GoCamp.
In addition to the fees set out in this policy, owners who cancel a reservation will not receive a payout for the canceled reservation, and the van’s calendar will be blocked for the duration of the canceled reservation period.
Fees may be waived if there are extenuating circumstances, such as the van being involved in an accident, other emergencies that render the vehicle unusable for renters, or serious personal illness that prevents the van owner from managing the van.
As an owner, you have the right to refuse a reservation if you feel unsafe or uncertain about handing over the keys to your van. If you feel you need to cancel a reservation for trust and safety reasons, please let GoCamp know as soon as possible.
In all cases where a GoCamp van owner cancels a reservation, we will make every effort to find a suitable replacement van for the renter.
We ask that if you need to cancel a reservation, you let GoCamp know at your earliest possible convenience. Please note that consistent cancellations on your part may result in removal from the website (see Removal from GoCamp’s Website below).
MECHANICAL FAILURES
You must promptly address and pay for any mechanical failures that take place during a rental. If it is determined that the mechanical failure is the result of negligence on the part of the renter, the renter will be charged for all costs associated with the repair. If it is deemed a ‘no fault’ mechanical failure, something the renter is not responsible for, you will pay for any costs related to repair and recovery of the vehicle and reimburse the daily rental fee for every day the vehicle is unusable by the renter.
MINOR DAMAGE
The renter is responsible for any minor damage that might occur during the rental (dings to the windshield, minor dents and scratches, flat tires, etc.).
MAJOR DAMAGE OR COLLISIONS
The renter is responsible for covering the costs of any major damage due to accidents, collisions, theft, or other non-mechanical issues that might arise. Major damage is typically covered by GoCamp’s insurance policy. All renters are required to purchase an insurance policy that includes comp and collision, as well as liability coverage. GoCamp’s policy has a $2,500 deductible that is the renter’s responsibility.
REMOVAL FROM GOCAMP’S WEBSITE
GoCamp reserves the right to remove your listing from our website if we believe you have failed to abide by these Policies or the GoCamp Terms. Other factors that may influence a decision to remove your listing include: repeat negative reviews, failure to keep us informed about your vehicle’s availability, repeat or consistent cancellations on your part due to scheduling conflicts and/or mechanical failures, changes in GoCamp’s supply needs, and any other factor at GoCamp’s discretion.
MEMBER OF THE OWNER COMMUNITY
You are joining other owners who are making their vehicles available on GoCamp. We’ll have much to learn from each other and we’ll be able to help each other out occasionally. You will also be expected to participate in occasional owner meetings such as an initial orientation and/or semi-regular feedback meetings. GoCamp will rely on you to share your experiences and help us improve our service over time.